1. What is the Warranty Service?
We provide a limited warranty for all products purchased through official channels(including Amazon). During the warranty period, if the product experiences non-human-caused quality issues, you can apply for free repair or replacement.
2. How Long is the Warranty Period?
- Regular Products: 12 months from the date of purchase.
- Specific Products: Some products may have different warranty periods. Please refer to the product manual or contact customer service for confirmation.
3. What Does the Warranty Cover?
- Non-human-caused damages under normal use.
- Manufacturing defects or material issues.
4. What is Not Covered by the Warranty?
- Human-caused damages (e.g., drops, water damage).
- Unauthorized repairs or modifications.
- Normal wear and tear (e.g., battery aging).
- Damages caused by natural disasters or force majeure.
5. How to Submit a Warranty Claim?
Please follow these steps to submit a warranty claim:
- Scroll down: Scroll down to the end of this page and there is a table
- Fill in the Information:
Order Number (required): Find the order number in your Amazon order details.
Issue Description: Describe the problem in detail.
Contact Information (required): Include your name, and email.
3. Submit the Claim: Click the "Submit" button to complete the process.